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FAQs, safety guidance and our policies. Can't find an answer? Email hello@we-we.shop.

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Frequently asked

Orders & delivery

Payments & refunds

Vendors & services

Account

Safety

  • Only pay through We-We checkout, never send money directly to a vendor.
  • Verified vendors carry a gold badge. Be cautious with unverified sellers.
  • Meet service providers in safe, public places where possible.
  • Report suspicious behaviour immediately via 'Report a problem'.

Policies